By Oliver · Feb 7, 1:57 pm

People spend hours navigating approval paths while treatment timing gets worse. Most of this frustration is operational rather than clinical, and that is why it should be fixable with better workflow design. I tested workarounds that should have reduced impact in the short term, but they only moved the friction to a different part of the flow. The cost is not just inconvenience; it affects planning quality, emotional bandwidth, and confidence in future interactions. This would improve quickly with a simpler path: preserve context, expose accountability, and publish concrete service expectations.

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By Chris · Feb 9, 7:57 pm

Working adults see almost no viable slots. Access design should account for users with fixed schedules. Most of this frustration is operational rather than clinical, and that is why it should be fixable with better workflow design. I already tried the official support route, documented the issue clearly, and followed every requested step, but the outcome did not materially improve. The practical impact is lost time, repeated context switching, and lower trust that the system will behave predictably when it matters. If teams measured resolution quality and user effort together, this pattern would become visible and easier to correct.

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